1. Cancellation by You
We understand that plans can change. If you need to cancel your car rental booking, please notify us as soon as possible. Refund eligibility depends on the timing of your cancellation:
- More than 48 hours before pickup: Full refund minus a 5% administrative fee.
- 24 to 48 hours before pickup: 50% refund of the total booking amount.
- Less than 24 hours before pickup or no-show: No refund available.
2. Cancellation by Travel O Cost
In rare situations, we may need to cancel a car rental reservation due to unforeseen circumstances such as vehicle unavailability or operational issues. In such cases:
- You will receive a full refund of the amount paid.
- Alternatively, you may choose to reschedule your car rental at no additional cost, subject to availability.
3. How to Request a Cancellation
To cancel your car rental booking, please contact our customer support team:
- Email: info@TraveloCost.com
- Phone: (877) 745-4556
Please include your rental confirmation number and pickup details in your cancellation request.
4. Refund Process
Once your cancellation is approved, refunds will be processed within 7–14 business days and credited to the original payment method used for the booking.
Please note that your bank or payment provider may require additional time to reflect the refund in your account.
5. Non-Refundable Items
Certain fees and charges may be non-refundable, including:
- Booking or administrative service fees
- Optional add-ons such as GPS, child seats, or roadside assistance
- Insurance coverage or protection plans once activated
6. Changes to Your Booking
If you wish to modify your car rental booking (dates, pickup location, vehicle category, etc.), please contact us as soon as possible. All changes are subject to availability and may result in a price adjustment.
7. Force Majeure
Travel O Cost is not responsible for cancellations or changes caused by events beyond our control, including natural disasters, severe weather, government actions, pandemics, or other emergencies. In such situations, we will make reasonable efforts to assist you in finding an alternative solution.
8. Contact Us
If you have any questions or need assistance regarding refunds or cancellations, please contact us:
- Email: info@TraveloCost.com
- Phone: (877) 745-4556